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Return policy

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Last updated on March 11, 2020

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

 

RETURN

 

All returns must be postmarked within fourteen (14) days of the date of purchase.

 

RETURN PROCESS

 

To return an item, please send an email to customer service at contact@hepicloud.fr to obtain a Return Merchandise Authorization (RMA) number.

REFUNDS

 

After we receive your request to return your item, we will process your return or exchange. Please allow at least seven (7) days from receipt of your request to process your return or exchange. Refunds may take 1 to 2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

 

EXCEPTIONS

The following items cannot be returned or exchanged:

 

     ● Web hosting

     ● Game server

     ● Domain name


In accordance with the general conditions, the Customer (for whom the quality of the consumer is retained within the meaning of the provisions of the Consumer Code) accepts the immediate implementation of the service from the validation of his order. From the validation of the payment, the Customer has access to his services. Therefore and in accordance with the terms of article 121-21-8 of the Consumer Code, the Customer does not have the option of exercising his right of withdrawal for any order or renewal of the Service.

For defective products, please contact us at the customer service number below to arrange a refund or an exchange.

 

Please note

      

     ● Sale items are FINAL SALE and cannot be returned.

 

QUESTIONS

If you have any questions regarding our return policy, please contact us:

Telephone: 09.72.41.17.56

E-mail: contact@hepicloud.fr